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Textent

Use case · E-commerce

Answer fast. Sell in the same message.

Where is my order, does it come in blue, can I pay by card: commerce questions arrive on every channel and buy on none of them. Textent answers with context and closes in the chat.

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Inbox · E-commerceLive
  • DF
    Dario Ferrante

    Does the wool coat come in size 52?

    12:31
  • AD
    Amara Diallo

    Reordering the espresso beans, same as last time

    12:07
  • SK
    Sana Kirmani

    Running late for the fitting, can I pay by card?

    11:52
Order #2214 · Espresso beans x3£54.00
Paid
[01] The shape of the problem/ E-commerce

Every channel is a queue

WhatsApp, Instagram, Messenger, and SMS each hold waiting customers.

Repeat buyers are strangers

Their fourth order reads like their first conversation.

The sale dies at checkout

Send a link, lose them at the cart. The moment was in the chat.

[02] How Textent fits/ Four moves
01

All storefront channels

WhatsApp, Instagram, Messenger, and SMS in one queue with context.

02

Customers, remembered

Order history and preferences ride along with every message.

03

Fast answers, drafted

AI drafts the reply to routine questions; you approve and send.

04

Checkout in the thread

A payment request lands in the conversation. Sent, viewed, paid.

[03] The channels that matter/ For you
WhatsAppInstagramMessengerSMS
[04] Other shapes/ Of the same problem
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