Every front door. One inbox.
Customers ask wherever is closest: Messenger, SMS, email, a Google Chat space. Textent routes every door to one inbox, with the full history behind each question.
What goes
wrong today.
- The same question, everywhere
One outage, five channels, no single queue.
- Answers without history
The customer explains the problem again, per channel.
- Quality is invisible
No one can see what was promised across the sprawl.
Rooms3 unread
- HVHelena Vasquez16:24The tracking link still shows last week
- RTRyo Tanabe16:01Invoice PDF comes out blank on our side
- DFDario Ferrante15:47Never mind, found it. You folks are quick
Promise tracked
You owe:Refund confirmation senttoday
Why it fits support teams
Other kinds of client work